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- Communication – Will I be able to easily communicate with the personal attendant and have continued access to my case manager? This is the core of our approach. We believe that you should never feel there is a lack of control or communication with your personal attendant. For this reason, you are assigned a case manager who is always available.
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- Performance – Am I confident I will get the professional care promised and that there will be accountability and follow up? Home care is dynamic; a family’s needs can change daily. You chose home care to allow your loved one to remain independent and retain their quality of life, not to endure more paperwork and problem-solving. We make a simple promise: we will be there for your family. If you’re not satisfied, we will work with you until you are.
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- Integrity – Has a sense of trust been established? We believe this is the key to a comfortable relationship and the well-being of the client. That’s why we carefully screen all our personal attendants.
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